Critical Capabilities for Corporate Telephony


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This research will help managers who are responsible for planning and deploying voice communications. It outlines and evaluates 13 enterprise telephony systems by focusing on the functions managers should assess when applying these systems in major use cases.

Table of Contents

  • Analysis
    • Introduction
    • Product Class Definition
    • Critical Capabilities Definition
    • Use Cases
    • Inclusion Criteria
    • Critical Capabilities Rating
    • Vendors
      • 3Com
      • Aastra Technologies
      • Alcatel-Lucent
      • Avaya
      • Cisco
      • Digium
      • Microsoft
      • Mitel
      • NEC
      • Nortel
      • ShoreTel
      • Siemens Enterprise Communications
      • Toshiba
  • Bottom Line
  • Recommended Reading
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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