Top 10 Mistakes in Web and User Experience Design Projects

Archived Published: 24 September 2009 ID: G00171161


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Web technology is mature, but the process for creating websites and applications is much less so. Until this changes, mistakes will continue to be made.

Table of Contents

  • Analysis
    • Starting a Project by Selecting Technology
    • Failing to Get a Baseline Measure of the System Before It's Replaced
    • Assuming That Everyone Just Knows What's User-Friendly
    • Believing Design Is Only About Adding Features, Not About Careful Pruning
    • Forgetting That, all Else Equal, Speed Wins
    • Failing to Test With Actual Users in Actual Conditions
    • Failure to Iterate
    • Designing a Closed Monolith, Rather Than an Open Vocabulary
    • Ignoring Nonvisual Parts of the Design
    • Accepting Political Compromises as Substitutes for Design Decisions
  • Recommended Reading
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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