A New Approach: Obtain Business Ownership and Investment Commitment for Business Continuity and Resilience Management Through Key Performance and Risk Indicator Mapping


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Linking key performance indicators to key risk indicators is an effective approach for communicating to business management the value of business continuity and resilience management, so that business management takes ownership of these programs and commits to the needed investments year over year.

Table of Contents

  • Analysis
    • 1.0 Using Key Performance and Risk Indicators for Business Continuity and Resilience
    • 2.0 Key Performance Indicators Explained
    • 3.0 Key Risk Indicators Explained
    • 4.0 Getting Started
      • 4.1 Step 1: Develop a Set of KPIs by Applying the Gartner Business Value Model
      • 4.2 Step 2: Develop a Set of Availability KRIs
      • 4.3 Step 3: Map Availability KRIs to KPIs
      • 4.4 Step 4: Measure and Report
    • 5.0 Summary
  • Recommended Reading
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