Case Study: Cable Provider Dramatically Improves Performance of Field Service

G00171363

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Summary

A cable provider restructured its field service operations to improve customer satisfaction while dramatically lowering costs by deploying a predictive workforce management system, and a customer communication and alert system in a cloud-computing model.

Table of Contents

  • What You Need to Know
  • Case Study
    • Introduction
    • The Challenge
    • Approach
    • Results
    • Critical Success Factors
    • Lessons Learned
  • Recommended Reading
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