Enterprise Feedback Management: Market Overview


Archived Published: 18 November 2009 ID: G00172197

Analyst(s):

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Summary

Enterprise feedback management solutions provide organizations with an important and unique perspective of customer, employee and partner issues, desires and expectations. This research presents the findings from a survey of leading EFM vendors worldwide.

Table of Contents

  • What You Need to Know
  • Analysis
    • Market Dynamics
    • Adoption of Multiple Channels
    • Deployment Across Multiple Departments
    • Geographic Trends
    • Industry Trends
  • Recommended Reading
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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