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After more than 30 years in the technical "wilderness," community-based support models are becoming widely accepted as a legitimate part of the enterprise support environment.
Table of Contents
User Survey Results Highlight the Acceptance of Peer-to-Peer Support Models
The Four Modes of Peer-to-Peer Support Adoption
- A Complementary Support Source to Enhance/Extend Vendor-Provided Services
- An Alternative to Vendor-Provided Support
- A Forum for the Dissemination of Best Practices
- Candidate Evaluation Data for the Selection of Permanent and Subcontract Resources