Organizational and Staffing Considerations When Planning for Hosted Virtual Desktops


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Hosted virtual desktops require organizations to rethink how best to support end users and their environments. Siloed support structures must give way to HVD competency centers.

Table of Contents

  • What You Need to Know
  • Analysis
    • HVDs Introduce New Challenges
    • The PC Support Model Today
    • The Server-Based Computing Support Model Today
    • The HVD Support Model
    • HVDs Require New Metrics
    • HVDs Require a New Approach — Welcome to the PC Support Competency Center
    • Tactical Guidelines
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