Q&A: Website Performance and User Experience

Archived Published: 30 June 2010 ID: G00205221


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Many Gartner clients struggle to understand what sort of response times website users expect, and how they can optimize the design of their sites to meet these expectations. We provide answers to some of their common questions.

Table of Contents

  • Analysis
    • What do users expect in terms of website performance (i.e., page display speed)?
    • How long should a Web page take to display?
    • What performance thresholds do the top 100 websites define?
    • What is the latency time that we can expect between the Web server and the end user's browser?
    • How can slow-performing sites mitigate latency?
    • What role can Ajax and rich Internet application technologies play in improving response times?
    • What is the role of the user-centered design process with regard to performance?
  • Recommended Reading
© 2010 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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