Key Considerations for Virtual Assistant Selection

G00201581

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Summary

Web customer service, enhanced with a virtual assistant, is an investment that organizations are implementing to release expensive resources for more-complicated or higher-value transactions. Virtual assistants aid in meeting growing customer expectations of Web self-service with a human touch.

Table of Contents

  • What You Need to Know
  • Analysis
    • Virtual Assistant Defined
    • Virtual Assistant Generations
    • Key Virtual Assistant Factors for Consideration
    • User Advice
  • Recommended Reading
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