Evaluating Oracle Siebel CRM for 2011, and Beyond


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In light of the announcement of Oracle Fusion Applications for CRM and the launch of Oracle Siebel 8.2, Gartner evaluates Oracle's Siebel CRM products, road map and strategy.

Table of Contents

  • Analysis
    • Siebel Overall Strengths and Challenges
    • Summary of the Strengths and Challenges of Oracle Siebel CRM
    • Siebel Overall Challenges
    • Siebel Products
    • Marketing Products
      • Siebel Marketing
    • Sales Products
    • Customer Service Products
    • Oracle Social CRM
    • Cross-CRM Technologies
      • Mobile Offerings
      • Oracle Universal Records Management
      • Oracle WebCenter Suite
      • Siebel Universal Customer Master
© 2010 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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