Lessons From 169 SAP Implementations Using Service Providers in North America

Archived Published: 03 March 2011 ID: G00210701


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SAP projects are large and complex; their implementation is fraught with challenges. Gartner analyzes the lessons learned from 169 client references in North America and recommends specific actions for organizations to reduce risks and improve project success when engaging implementation partners.

Table of Contents

  • Analysis
    • One-Third of SAP Implementations Using Large Service Providers Cost More Than $10 Million in External Services Alone
    • The Onshore and Offshore Mix Is Nearly 60%-40%
      • Action Items
    • Implementation Partners Get High Marks Overall, but Challenges Lurk
      • Action Items
    • Change Management Gets Short Shrift in Budget Allocation
      • Action Items
    • Outcome-Based Pricing Is Still Relatively Rare
      • Action Items
    • Resourcing Is an Area of Risk
    • Action Items
    • Methodology
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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