Executive Advisory: CEO and Senior Executive Survey, 2011; Detail Report



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Globally, CEOs believe that IT capabilities contribute one-fifth of revenue, but their "rearview mirror" value perspective requires CIOs to raise their own entrepreneurial game.

Table of Contents

  • Analysis
    • Executive Summary: IT Value Perception Gaps Should Concern CEOs
    • CEOs and Senior Executives Are Switching From Post-Recession Caution to a Growth Posture.
      • IT Implications and CIO Actions
    • Talent and People Issues Are Critical, While Regulation Is a Rapidly Rising Concern.
      • Talent
      • Regulation
      • IT Implications and CIO Actions
    • Compliance Costs, M&As and Putting Cash to Work Are Significant Scenario Factors.
      • IT Implications and CIO Actions
    • Few Business Leaders Expect Deflation, Inflation or Recession to Trouble Them in 2011 or 2012.
      • IT Implications and CIO Actions
    • Fewer Than One in 10 of Today's Business Leaders See IT as Just a Cost of Doing Business.
      • IT Implications and CIO Actions
    • Almost Half of CEOs Will Increase IT Investment in 2011, While Less Than 10% Will Cut It.
      • IT Implications and CIO Actions
    • Two-Thirds of Business Leaders Think They Know Their Firms' Next Strategic IT-Enabled Capability.
      • IT Implications and CIO Actions
    • ERP, CRM, Industry-Specific Business Applications and E-Commerce Are Favorites.
      • IT Implications and CIO Actions
    • BPM, Wireless Services and Social Are Important CEO Picks.
      • IT Implications and CIO Actions
    • The Majority of Business Leaders See Rising External Interest in Their Firms' IT Capabilities.
      • IT Implications and CIO Actions
    • An IT Section in the Company Report and CIO Visibility at Investor Day Are the Preferred Responses.
      • IT Implications and CIO Actions
    • More CIOs Will Be Personally Targeted on Revenue by CEOs.
      • IT Implications and CIO Actions
    • Business Leaders Think That CIOs Oversell Their Technical Capabilities and Need More Business Acumen.
      • IT Implications and CIO Actions
    • On Average, Business Leaders Attribute 21% of Revenue to the IT Capability of Their Firms.
      • IT Implications and CIO Actions
    • Business Leader Views on Their IT Organizations' Performance
      • IT Implications and CIO Actions
    • Intended Audience and Survey Objectives
    • Methodology Statement
    • Appendix
      • Survey Demographics
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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