Technology's Role in Supporting Different Levels of S&OP Process Maturity



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This research presents Gartner's current sales and operations planning maturity model to help IT organizations identify the challenges of the different stages and support their business partners in developing their sales and operations planning process and technology road maps.

Table of Contents

  • Analysis
    • S&OP Maturity Model
    • Stage 1: Operational-Focused S&OP — Reacting
    • Stage 2: Planning-Focused S&OP — Anticipating
    • Stage 3: Profit-Focused S&OP — Collaborating
    • Stage 4: Value-Driven S&OP — Orchestrating
    • What You Need to Know
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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