A Look at PowerReviews: Social Commerce Is on the Rise

G00211821

Analyst(s):

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Summary

Community reviews offer consumers visiting e-commerce sites the ability to see what other consumers think of the products they are considering. They have become a must-have feature for multichannel retailers.

Table of Contents

  • Analysis
    • Summary
    • Social CRM Software
    • PowerReviews
    • Community Review Product
    • Search Optimization
    • Structured Data
    • Social Media Leverage
    • Moderation and Analytics
    • Other Products
      • Search Suite
      • Open Commerce Suite
      • Engagement Suite
      • Intelligence Suite
    • Gartner Perspective
      • Strengths of the PowerReviews Product Offering
      • Weaknesses of the PowerReviews Approach
      • Coverage and Installed Base
      • Recommendations
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