A Seven Step Approach for Defining the Value of Collaborative Interactions

Archived Published: 02 June 2011 ID: G00213062


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Collaboration, knowledge management and social initiative leaders need a new approach for defining the value of collaboration, which starts with the business imperative for change and includes both measurable and anecdotal examples of value.

Table of Contents

  • What You Need to Know
  • Analysis
    • Uncover the Business Reason Change is Needed
    • Identify the Five to Seven Roles That are Essential for Achieving Business Performance
    • Examine the Three to Five Most Important Processes Executed by Each Critical Role
    • Explore how Social Technologies can Make it Easier for Workers to get Their Work Done
    • State the Specific Benefits to Each Worker Constituency in Terms That are Meaningful to Them
    • Test the Validity of These Benefits With Each Constituency
    • Refine the Benefits Statements as new Information on Value Emerges
    • Tactical Guidelines
  • Recommended Reading
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