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Verizon has morphed from a U.S.-based fixed carrier to a global communication service provider. As it contends with staff transformation and acquisition activity, the company faces a formidable challenge in providing a seamless customer experience from presales support to ongoing service management.
Table of Contents
What You Need to Know
- Strategy: Promising
- Financial: Positive
- Marketing: Promising
- Organization: Promising
- Product/Service: Positive
- Technology/Methodology: Positive
- Sales/Distribution: Promising
- Support/Account Management: Promising
- Analyst Comments