Vendor Rating: Verizon Communications

G00213425

Analyst(s): | | | | |

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Summary

Verizon has morphed from a U.S.-based fixed carrier to a global communication service provider. As it contends with staff transformation and acquisition activity, the company faces a formidable challenge in providing a seamless customer experience from presales support to ongoing service management.

Table of Contents

  • Overall Rating
  • What You Need to Know
  • Vendor Rating
    • Analyst Comments
    • Corporate Viability
      • Strategy: Promising
      • Financial: Positive
      • Marketing: Promising
      • Organization: Promising
    • Market Offerings
      • Product/Service: Positive
      • Technology/Methodology: Positive
    • Customer Service/Support
      • Sales/Distribution: Promising
      • Support/Account Management: Promising
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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