Applying Pace Layering to Customer-Centric Order Management Processes and Applications

G00213908

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Summary

Gartner's Pace-Layered Application Strategy helps order management and sales organizations develop a customer-focused, flexible innovative business strategy. This model enables order management architectures to respond better to customer and market changes, and to leverage existing order management investments.

Table of Contents

  • Analysis
    • Introduction: The Scope of Customer-Centric Order Management
    • What Is Pace Layering?
    • What Is Connective Tissue?
      • Enterprise Information Management (EIM) and Analytics
      • Business Process Management
      • Application Architecture and Process Integration
    • Order Management Applications
    • Classifying Order Management Applications to the Right Pace Layer
      • Questions to Identify Systems of Record
      • Questions to Identify Systems of Differentiation
      • Questions to Identify of Systems of Innovation
    • Applying Pace Layering to Customer-Centric Order Management
      • Pace Layering in a Manufacturer Moving to a Solution Delivery Strategy
      • Evolution of Manufacturer's Solution Delivery Strategy
      • Example of Retailer Moving to True Multichannel Capabilities
      • Evolution of Retailer Moving to True Multichannel Capabilities
    • Recommendations for (Domain) Pace Layers
      • Guidance for Systems of Record
      • Guidance for Systems of Differentiation
      • Guidance for Systems of Innovation
    • Applications Frequently Migrate Between Layers
    • New Applications Should Be Classified at Point of Conception
    • Conclusion
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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