Hype Cycle for IT Operations Management, 2011


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Adoption of new technology and increasing complexity of the IT environment continue to attract IT operations vendors that provide management technology. Use this Hype Cycle to manage your expectations regarding these management technologies and processes.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Changes and Updates
    • The Priority Matrix
    • Off The Hype Cycle
    • On the Rise
      • DevOps
      • IT Operations Analytics
      • Social IT Management
      • Cloud Management Platforms
      • Behavior Learning Engines
      • Application Release Automation
      • SaaS Tools for IT Operations
      • Service Billing
      • Release Governance Tools
      • IT Workload Automation Broker Tools
      • Workspace Virtualization
    • At the Peak
      • Capacity Planning and Management Tools
      • IT Financial Management Tools
      • IT Service Portfolio Management and IT Service Catalog Tools
      • Open-Source IT Operations Tools
      • VM Energy Management Tools
      • IT Process Automation Tools
      • Application Performance Monitoring
      • COBIT
    • Sliding Into the Trough
      • IT Service View CMDB
      • Real-Time Infrastructure
      • IT Service Dependency Mapping
      • Mobile Device Management
      • Business Service Management Tools
      • Configuration Auditing
      • Advanced Server Energy Monitoring Tools
      • Network Configuration and Change Management Tools
      • Server Provisioning and Configuration Management
      • ITIL
      • Hosted Virtual Desktops
      • PC Application Streaming
      • IT Change Management Tools
      • IT Asset Management Tools
      • PC Application Virtualization
      • Service-Level Reporting Tools
    • Climbing the Slope
      • IT Event Correlation and Analysis Tools
      • Network Performance Management Tools
      • IT Service Desk Tools
      • PC Configuration Life Cycle Management
    • Entering the Plateau
      • Network Fault-Monitoring Tools
      • Job-Scheduling Tools
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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