Hype Cycle for Utility Industry IT and Business Processes, 2011


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Utilities invest in industry applications and business processes in their quest to improve performance by leveraging technology advances, meeting customer expectations, catering to changed markets, and delivering expected shareholder return with changing regulatory and sustainability drivers.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Hype Cycle Overview
      • Organizational Types
      • Technology Needs by Utility Domain
      • Position Changes
    • The Priority Matrix
    • On the Rise
      • "Big Data" and Extreme Information Processing and Management
      • Master Data Management of Asset Data
    • At the Peak
      • Web 2.0 for Utilities
      • Business Process Management for Utilities
      • Emissions Position Management
      • Advanced Distribution Management Systems
      • Asset Investment Planning Tools
      • Asset Performance Management
    • Sliding Into the Trough
      • Active RFID for Utilities
      • Geospatial Mashups
      • Transmission Outage Management
      • SMS Interaction Channel
      • Utilities Software as a Service
      • Transmission Design Tools
      • CIM-Driven Integration Standards
      • Wholesale Market Operations
      • Business Process Outsourcing
      • Utility Governance, Risk and Compliance Management
    • Climbing the Slope
      • Generation Scheduling
      • Meter Data Management
      • Passive RFID for Utilities
      • Load Forecasting
      • Distribution Design Tools
      • Utility BI and Analytics
      • Outage Management Systems
      • Utility GIS
      • Electronic Bill Presentment and Payment
      • T&D Network Engineering Analysis Tools
      • Mobile Handheld Devices for Utilities
    • Entering the Plateau
      • Energy Trading and Risk Management
      • Enterprise Asset Management
      • Customer Relationship Management
      • COTS CIS/Billing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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