Magic Quadrant for Social CRM

G00214507

Analyst(s): | | | | | |

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Summary

Hype continues to grow around social CRM, with analytics gaining visibility and adoption. Social CRM vendors will increasingly have to show examples of how their social data is used in core business processes, not just provide an API.

Table of Contents

  • What You Need to Know
  • Magic Quadrant
    • Market Overview
      • Market Definition/Description
    • Inclusion and Exclusion Criteria
      • Added
      • Dropped
    • Evaluation Criteria
      • Ability to Execute
      • Completeness Of Vision
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
    • Vendor Strengths and Cautions
      • Alterian
      • Attensity
      • Bazaarvoice
      • Converseon
      • Cymfony
      • Demand Media
      • Globalpark
      • InsideView
      • Jive
      • Kana Software
      • Lithium
      • Mzinga
      • NM Incite
      • OpenText
      • PowerReviews
      • RightNow
      • salesforce.com
      • Telligent
      • Visible Technologies
      • Vision Critical
  • Recommended Reading
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