Hype Cycle for Life Insurance, 2011



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Sales and customer service effectiveness, operational efficiency, risk management and underwriting profitability, and product innovation are among the top initiatives among life insurers. Applying emerging technologies to support these business goals is required; however, risks must be understood.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Predictive Underwriting Solutions
      • Case Management Solutions
      • Microinsurance
      • eEG7 Standard
      • Grid Computing
      • Insurance Data Models
      • Insurance Policy Administration/Management SaaS
      • Predictive Modeling Solutions
      • Cloud Computing
      • SOA Component Models
      • Takaful Insurance
      • Agent Collaboration Tools
      • Customer Communications Management Solutions
      • E-Services
      • Electronic Document Generation and Delivery
      • Enterprise Actuarial Systems
      • Pharmaceutical Databases
      • Social Media
      • Tele-underwriting Platforms
    • At the Peak
      • Mobile Agent Applications
      • Advanced Fraud Detection and Analysis Technologies
      • Claims Management Solutions
      • Business Analytics
      • Life Insurance Closed-Book BPO
      • Enterprise Risk Management Applications
      • New-Business Application Service Providers
    • Sliding Into the Trough
      • Sales Force Automation for Agents
      • Business Process Management Suites
      • Distribution Management Solutions
      • Product Configurators
      • Stand-Alone Billing Applications
      • Electronic Underwriting Systems
      • ICM/Commission Technologies
      • ACORD XML Life, Annuity and Health
      • Enterprise Content Management Suites
      • E-Apps for New Business
      • Enterprise GRC Platforms
    • Climbing the Slope
      • Web-Based Illustration Applications
      • Web Services
      • Business Rule Engines
    • Entering the Plateau
      • E-Signatures
      • Distributor Extranets
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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