Best Practices for Supporting 'Bring Your Own' Mobile Devices

Archived Published: 26 July 2011 ID: G00213799

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"Bring your own" programs for mobile devices demand new support processes and a support organization with new skills.

Table of Contents

  • What You Need to Know
  • Analysis
    • The Goals and Challenges of BYO Support
    • One Size Never Fits All
    • BYO Support Procedures and Tactics
    • BYO Support Costs
    • Skills
    • Contingency Planning
    • Tactical Guidelines
  • Recommended Reading
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