Hype Cycle for Application Services and Outsourcing, 2011



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The Hype Cycle for application services and outsourcing showcases professional services in IT and operational technology convergence, social media and mobility. It helps organizations discern the significance of specific application services when making vendor selection or sourcing decisions.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • On the Rise
      • Cloud-Driven Business and IT Services
      • Sales Performance Management Service Providers
    • At the Peak
      • HCM Transformation
      • Pricing Optimization and Management (C&SI)
      • Enterprise Mobility Application Services
      • Process Templates
      • SaaS-Related Professional Services
      • Business Process Management in C&SI
      • Multisourcing Service Integrator
      • Legacy Application Modernization Services
    • Sliding Into the Trough
      • Application Testing Services
      • Social-Media Consulting
      • Information Management (C&SI)
      • Finance Transformation Services
    • Climbing the Slope
      • SOA Services
      • Risk Management and Compliance Consulting Services
      • Business Intelligence Consulting and System Integration
      • HCM Application Services
      • Custom Application Services
      • Customer Intelligence (C&SI)
      • Packaged Application Services
      • Web and Application Hosting
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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