Hype Cycle for Software as a Service, 2011



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The SaaS Hype Cycle represents an aggregate of different software markets. This Hype Cycle will help organizations discern the relative maturity and progression of various SaaS applications, with implications for a business model architecture and buying dynamics.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Definition of SaaS
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • MDM Software as a Service
      • Cloud Security and Risk Standards
      • Cloud ERP for Large Enterprises
      • Insurance Policy Administration/Management SaaS
      • SaaS Tools for IT Operations
      • Multienterprise Business Process Platform
    • At the Peak
      • Board of Directors Communications Systems
      • Cloud Collaboration Services
      • SaaS-Related Professional Services
      • Sales Incentive Compensation Management SaaS
      • Software-as-a-Service Supply Chain Planning
      • Cloud Email
      • Cloud ERP for Small or Midsize Businesses
      • Business Intelligence SaaS
      • Data Quality Software as a Service
      • MRM SaaS
    • Sliding Into the Trough
      • Customer Service Contact Center SaaS
      • Project and Portfolio Management SaaS
      • HRMS (SaaS)
      • Database Software as a Service
      • Virtual Data Rooms
      • E-Commerce SaaS
      • Financial Management Applications SaaS
    • Climbing the Slope
      • Software-as-a-Service Supply Chain Execution
      • Sales Force Automation SaaS
      • Dedicated Email Services
    • Entering the Plateau
      • SaaS Procurement Applications
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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