Hype Cycle for Communications Service Provider Operations, 2011



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Communications service providers must save costs and raise revenue by streamlining back offices, improving customer relations, supporting new business models and offering new solutions. This Hype Cycle analysis will help CIOs and CTOs assess available technologies.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Audience
      • New This Year
      • Additions
      • Name Changes
      • Dropped Profiles
    • The Priority Matrix
    • Off The Hype Cycle
      • Platform as a Service (PaaS)
    • On the Rise
      • Network Virtualization
      • OneAPI
      • Open-Source Telecom Operations Management Systems
      • Integration PaaS (iPaaS)
      • Telecom Operations Management Systems (TOMS) as a Service
      • Network Intelligence
      • Multivector MDM
    • At the Peak
      • Convergent Communications Advertising Platforms (CCAPs)
      • Mobile Consumer Application Platforms
      • Supplier and Partner Relationship Management
      • On-Device Monitoring
      • Real-Time Customer Offer Engines for CSPs
      • Integrated Policy and Charging Control Solutions
      • Media Discovery and Recommendation Engines
      • Integrated Network and Enterprise Resource Management
      • Telecom Analytics
    • Sliding Into the Trough
      • Mobile Money Transfer
      • Master Data Management
      • Product and Service Catalog Management Software
      • Mobile Subscriber Data Management
      • Business Process Management Suites
      • Service-Oriented Architecture in OSS/BSS and SDP
      • New Generation Operations Systems and Software
      • Next-Generation Service Delivery Platforms
      • Content Management Platforms
      • Billing BPO for Communications Service Providers in Europe and Asia/Pacific
      • Mobile Advertising
    • Climbing the Slope
      • Mobile DPI
      • Mobile Application Stores
      • Convergent Charging
      • IP Service Assurance
      • Electronic Bill Presentment and Payment for Telecom Providers
      • Mobile Virtual Network Enablers (MVNEs)
      • Billing BPO for Communications Service Providers in North America
      • Revenue Assurance
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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