Hype Cycle for Infrastructure Services and Outsourcing, 2011



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IT outsourcing and infrastructure services continue to be relatively stable in the current economic conditions. Organizations should use this Hype Cycle to review their current sourcing arrangements against established and emerging offerings to meet ever-changing business needs.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Significant Amendments to 2010 ITO Hype Cycle Technology Profiles
    • Off The Hype Cycle
    • On the Rise
      • Predictive Support
      • Cloud-Driven Business and IT Services
      • User-Owned Device Services
      • Multidiscipline Service Desk Outsourcing
      • "Big Data" and Extreme Information Processing and Management
      • Proactive Support
    • At the Peak
      • WLAN Outsourcing
      • IT Outsourcing — Infrastructure Services: China
      • Hosted Virtual Desktop Services
      • Multisourcing Service Integrator
    • Sliding Into the Trough
      • Integrated Infrastructure Support
      • Public Cloud Storage
      • Integration Brokerage
      • The "No Support" Solution
    • Climbing the Slope
      • IT Infrastructure Utility
      • Security Outsourcing
      • Storage Outsourcing
      • Managed Print Services
      • Desktop Outsourcing
    • Entering the Plateau
      • Data Center Outsourcing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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