Role Definition and Organizational Structure: Business Process Improvement

G00219408

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Summary

A successful business process improvement program depends on whether the organization has the right roles and skills in place. This research defines the business process improvement roles and depicts three possible reporting structures.

Table of Contents

  • Analysis
    • Introduction
    • BPI Role Definition
      • Business Process Director — The Driver and Organizer of the BPCC
      • Business Process Consultant — The Source of Broad Experience and Expertise
      • Business Process Architect — The Bridge Role for Enterprise Architecture (EA) and BPM Continuity
      • Business Process Analyst — The Hands-On, Frontline Role
    • Additional Roles and Relationships
      • The BPI Champion, Executive Sponsor and Process Owner Roles
      • BPI Relationships
      • The Business Process Competency Center
    • Organizational Structures
      • Option 1: BP Director Reports to IT
      • Option 2: BP Director Reports to Business
      • Option 3: The Blended Model
    • Recommendations and Considerations for Roles and Organizational Structures
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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