Magic Quadrant for Field Service Management

G00219739

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Summary

Four trends continue to drive changes in the field service market: an increased focus on workforce optimization, improved service quality levels, a move to more flexible software models (for example, software as a service or cloud), and wireless mobility.

Table of Contents

  • What You Need to Know
  • Magic Quadrant
    • Market Overview
      • Market Definition/Description
    • Inclusion and Exclusion Criteria
      • Added
      • Dropped
    • Evaluation Criteria
      • Ability to Execute
      • Completeness of Vision
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
    • Vendor Strengths and Cautions
      • Astea International
      • ClickSoftware
      • FLS
      • IFS
      • Metrix
      • Oracle (E-Business Suite)
      • Oracle (Siebel)
      • SAP
      • ServiceMax
      • ServicePower
      • Servigistics
      • TOA Technologies
      • Ventyx
      • Vertical Solutions
      • ViryaNet
      • WennSoft
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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