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Even the newest customer service systems fail to keep pace with the demands of the "social customer." Buyer demands for better systems will drive a rapid round of acquisitions in the market for social tools.
Table of Contents
What You Need to Know
Obsolete Business Applications for CRM
Social Collaboration Trends Guide the Direction of Customer Service-Oriented Application Development
- Employee-to-Employee Collaboration
- Customer-to-Enterprise Interaction
Bridging the Gap to Social-Centric Customer Service Contact Centers
- Obsolete Business Applications for CRM