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Local governments worldwide use customer relationship management software to improve service delivery by implementing multichannel relationship management strategies. This MarketScope compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies.
Table of Contents
What You Need to Know
Market/Market Segment Description
Inclusion and Exclusion Criteria
Rating for Overall Market/Market Segment
Vendor Product/Service Analysis
- Kana Software
- Motorola Solutions
- Northgate Information Solutions
- QScend Technologies
- Market/Market Segment Description