MarketScope for Local Government CRM Products

G00219405

Analyst(s):

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Summary

Local governments worldwide use customer relationship management software to improve service delivery by implementing multichannel relationship management strategies. This MarketScope compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies.

Table of Contents

  • What You Need to Know
  • MarketScope
    • Market/Market Segment Description
    • Inclusion and Exclusion Criteria
    • Rating for Overall Market/Market Segment
    • Evaluation Criteria
    • Vendor Product/Service Analysis
      • Coheris
      • Infor
      • Kana Software
      • Microsoft
      • Motorola Solutions
      • Northgate Information Solutions
      • Oracle
      • QScend Technologies
      • SAP
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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