Critical Capabilities for Corporate Telephony


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This research rates critical capabilities of 11 enterprise IP telephony solutions for three major use cases. The outcomes will help planners differentiate among the many viable product platforms currently available.

Table of Contents

  • What You Need to Know
  • Analysis
    • Introduction
    • Product Class Definition
    • Critical Capabilities Definition
    • Use Cases
    • Inclusion Criteria
    • Vendors Added
    • Vendors Dropped
    • Critical Capabilities Rating
    • Vendors
      • Aastra
      • Alcatel-Lucent
      • Avaya
      • Cisco
      • Digium
      • Microsoft
      • Mitel
      • NEC
      • ShoreTel
      • Siemens Enterprise Communications
      • Toshiba
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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