Predicts 2012: Changing Customer Needs Demand More Fluid Banking IT Systems and Processes

G00225789

Analyst(s): | | | | |

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Summary

Continuing economic unease, consumers' increased power and their relentless embrace of new technologies put the onus on financial services firms to exploit IT in new and different ways to find, win and keep customers.

Table of Contents

  • Analysis
    • What You Need to Know
    • Strategic Planning Assumptions
    • A Look Back
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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