Magic Quadrant for Unified Communications as a Service, North America


Analyst(s): |

Purchase this Document

Price: $1,995.00 USD (PAGES: 23)

To purchase this document, you will need to register or sign in above.


UCaaS is a cloud-based delivery of integrated UC capabilities spanning voice, messaging, conferencing and presence. Businesses of up to 3,000 employees are now deploying UCaaS, with expansion to larger accounts expected in 2012 as offerings from larger UCaaS suppliers mature.

Table of Contents

  • What You Need to Know
  • Magic Quadrant
    • Market Overview
      • Key Participants
      • Pricing
      • Hybrid Deployment
      • Market Definition/Description
    • Inclusion And Exclusion Criteria
      • Added
      • Dropped
    • Evaluation Criteria
      • Ability to Execute
      • Completeness of Vision
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
    • Vendor Strengths and Cautions
      • AT&T
      • BT
      • Cisco
      • Cypress Communications
      • Google
      • M5 Networks
      • Microsoft
      • PanTerra Networks
      • Siemens Enterprise Communications
      • Thinking Phone Networks
      • Verizon
      • West
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Not a Gartner Client?

Want more research like this?
Learn the benefits of becoming a Gartner client.

Contact us online





Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more