Magic Quadrant for Communications Outsourcing and Professional Services


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This report examines 19 vendors of IT services to support, operate and manage business communications systems and networks worldwide. Use it to find the right providers for your needs for communications-centric managed service and outsourcing relationships or project-based engagements.

Table of Contents

  • What You Need to Know
  • Magic Quadrant
    • Market Overview
      • Market Definition/Description
    • Inclusion and Exclusion Criteria
      • Added
      • Dropped
    • Evaluation Criteria
      • Ability to Execute
      • Completeness of Vision
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
    • Vendor Strengths and Cautions
      • Accenture
      • AT&T
      • Atos
      • Avaya Client Services
      • BT Global Services
      • Cable&Wireless Worldwide
      • Cisco
      • CSC
      • Dimension Data
      • Getronics Workspace Alliance
      • HP
      • IBM Global Technology Services
      • NextiraOne
      • Orange Business Services
      • Siemens Enterprise Communications
      • T-Systems
      • Telefonica
      • Verizon
      • Vodafone Global Enterprise
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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