Not a Gartner Client?
Want more research like this?
Learn the benefits of becoming a Gartner client.
The appearance of Web 2.0, and later Enterprise 2.0, triggered a renaissance of interest in collaborative technologies. Since then, a number of products and new features within existing products have emerged to leverage this trend. However, products rooted in the 2.0 era are starting to show their age. In this assessment, Research Director Larry Cannell explores how post-2.0 technologies build on the popularity of social networking and smartphones, how they make collaborative environments relevant to a wider audience of workers, and why it is time for IT professionals to rethink their assumptions regarding collaboration within enterprises.
Table of Contents
Summary of Findings
Moving Beyond Enterprise 2.0
- Enterprise 2.0 Successes and Shortcomings
- The Ambiguity of "Social"
- Post-2.0 Innovations
The Post-2.0 Era: Social in the Context of My Work
- Facebook's Significance to the Enterprise
- Worker-Centric, Yet Social: The Social Online Workplace
- The Roots of a Powerful Knowledgebase
- Improves Personal Effectiveness
- Facilitates Observable Work
- Creates Deeper Future Opportunities
- Too Much of a Good Thing: Social Network Proliferation and Information Overload
- Application Integration Will Not Be Easy
- The Creepiness Factor
- Moving Beyond Enterprise 2.0
Focus on Worker-Centric Experiences
Address More Formal Collaboration as Well
Get Involved: IT's Role Is Critical to Success
Do Not Push Social Networks as the Next Email System
- Focus on Worker-Centric Experiences