Mobile Device Management Evaluation Criteria

Archived Published: 27 January 2012 ID: G00217549


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Mobile device management (MDM) solutions help enterprises manage smartphones and tablets by providing centralized, multivendor device management that results in lower risk and improved cost of ownership. Although the MDM market is fragmented with point solutions, it is evolving toward broader solutions that will eventually support application, security, policy, device and service management. This assessment prioritizes and explains the most important MDM features that enterprises need to consider.

Table of Contents

  • Summary of Findings
  • Analysis
    • Enterprise Dynamics
    • Changing Employee Expectations
    • Individually Liable Devices
    • IT Consumerization
    • Managed Diversity
    • Organizational Changes
    • Shifting Security Paradigm
    • Problem Statement
    • Report Scope
    • Future Trends
      • Market Consolidation
      • Mobile Platform Evolution
      • Endpoint Virtualization
    • Evaluation Criteria
      • Device Diversity
      • Policy Enforcement
      • Security and Compliance
      • Containerization
      • Inventory Management
      • Software Distribution
      • Administration and Reporting
      • IT Service Management
      • Network Service Management
      • Integration
      • Delivery Model
      • Additional Considerations
    • Evaluation Criteria Summary
  • Gartner Definitions
  • Recommendations
    • Use the Evaluation Criteria as a Starting Point
    • Avoid Analysis Paralysis
    • Create Policies Before Selecting an MDM Solution
    • Evaluate Vendor Viability
    • Pilot Test Realistic Use Cases
    • Take a Strategic View of Endpoint Management
    • Get Used to Managing Mobile Diversity
    • Develop an Exit Strategy
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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