Conduct Digital Surveillance Ethically and Legally: 2012 Update

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Summary

Monitoring of employee behavior in digital environments is on the rise, and is increasingly enabled by new technology and services. Surveillance of individuals can both mitigate and create risk, and must be managed carefully to comply with ethical and legal standards.

Table of Contents

  • Analysis
    • Introduction
    • Disambiguation: Monitoring, Surveillance and Investigation
    • Ethical and Legal Considerations
      • Spanning Multiple Cultures and Jurisdictions
      • Who Owns the Endpoint?
    • The Surveillance Program
      • Authority, Execution and Integration
      • Surveillance Charter
      • Monitoring and Surveillance Policy
      • Surveillance Operations Procedure
      • Authorization Process
      • Surveillance Data-Handling Protocol
      • Managing the Surveillance Program
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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