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Gartner evaluates the future of Oracle's CRM products in light of advances in Oracle Fusion CRM Applications and the acquisition of ATG, RightNow and InQuira.
Table of Contents
The Future of Oracle CRM Products
Key Decisions for Oracle (Siebel) Marketing
Oracle CRM Sales Software
- Key Decisions for Sales Force Automation
Oracle Fusion CRM Sales
- Key Impacts of Oracle Fusion CRM Sales for Customers
Oracle eCommerce Offering
- Key Decisions for Customer Service and Support Applications
- Service Skills
- Oracle Social CRM
- The Future of Oracle CRM Products