Hype Cycle for Healthcare Payers, 2012



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This Hype Cycle highlights the maturity and adoption of technologies that healthcare payer CIOs can use in defining strategy. It also discusses how adoption of these technologies can help meet the rapidly transforming healthcare payer space in the U.S. to allow plans to remain competitive.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Health Insurance Exchanges
      • Business Process Utilities for Healthcare Payers
      • Accountable Care Organizations for U.S. Healthcare Payers
      • Consumer-Facing Product Configurators for Healthcare Payers
    • At the Peak
      • BPO for Healthcare Payers
      • Healthcare Payer Enterprise Fraud and Misuse Management
      • Online Care
      • Next-Generation Healthcare Core Administrative Systems
      • Healthcare-Payer-Oriented Patient-Centered Medical Home
      • Payer-Provider Collaboration Tools
    • Sliding Into the Trough
      • CRM Analytics
      • Healthcare Payer Marketing Applications
      • Health and Wellness Systems
      • Care Management Analytics for Payers
      • Personal Health Record
      • Predictive Modeling for Healthcare Payers
      • Healthcare Payer Member Portals
      • Care Management Workflow Applications
    • Climbing the Slope
      • Electronic Bill Presentment and Payment
      • ICD-10 Adoption Technology
      • NA Healthcare Payer Core BPO
      • Sales Applications
      • Health Insurer E-Visits
      • Product Configurators for Healthcare Payers
      • ICM/Commission Technologies
    • Entering the Plateau
      • Health Insurer E-Prescribing
      • Customer Service and Support Applications for Healthcare Payers
      • Healthcare Payer Business Intelligence Applications
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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