Hype Cycle for IT Infrastructure and Outsourcing Services, 2012



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IT infrastructure and outsourcing services continue their evolution amid challenging economic and market conditions. Organizations should use this Hype Cycle to test their sourcing plans against established and emerging offerings.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off The Hype Cycle
    • On the Rise
      • Federated Help Desk for CSBs
      • Predictive Support
      • Cloud-Driven Business and IT Services
      • User-Owned Device Services
    • At the Peak
      • Multidiscipline Service Desk Outsourcing
      • Proactive Support
      • Big Data
      • Cloud Printing Services
      • Hosted Virtual Desktop Services
      • WLAN Outsourcing
      • Infrastructure Outsourcing Services: China
    • Sliding Into the Trough
      • Multisourcing Service Integrator
      • Integrated Infrastructure Support
      • Infrastructure Outsourcing Services, India
      • Public Cloud Storage
      • Integration Brokerage
    • Climbing the Slope
      • IT Infrastructure Utility
      • Security Outsourcing
      • Storage Outsourcing
      • Desktop Outsourcing
      • Managed Print Services
    • Entering the Plateau
      • Data Center Outsourcing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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