Hype Cycle for Business Process Services and Outsourcing, 2012



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BPS&O offerings can be evaluated by process domain and delivery model. Offerings clustered at the Slope of Enlightenment show greater maturity, new business-process-as-a-service offerings are clustered at the Technology Trigger, and new analytics services appear across the Hype Cycle figure.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Business Process Services
      • Business Process Outsourcing
      • Business Consulting Services
    • BPS&O Growth Outlook
      • BPaaS a Key Addition to This Year's Hype Cycle
      • Buyers and Providers Making Up for Lost Time
      • Growing Interest in Analytics
      • Increasing Adoption in Emerging Markets
    • Major Activity Within the 2012 Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Finance and Accounting BPaaS
      • Core Banking BPO
      • Sustainability Consulting Services
      • CSB-Enabled Multienterprise Business Process as a Service
      • BPaaS
      • Customer Management BPaaS
      • SCM BPO
    • At the Peak
      • Source-to-Pay BPO
      • Order-to-Cash BPO
      • Indirect-Procurement BPO
      • BPM-Enabled BPO
      • Business Process Management in C&SI
      • Life Insurance Closed-Book BPO
      • KPO
    • Sliding Into the Trough
      • Customer Analytics BPO
      • Digital Transformation Consulting
      • Financial Management Consulting Services
      • Comprehensive F&A BPO
    • Climbing the Slope
      • Accounts Receivable BPO
      • Comprehensive CM BPO
      • Enterprise Risk Management Consulting Services
      • BPO
      • HR BPaaS
      • SCM BPaaS
      • RPO
      • Work at Home
      • Accounts Payable BPO
      • Marketing and Customer Management Consulting
      • Marketing Service Providers
      • Business Operations Consulting
      • Cloud Advertising
      • Mortgage Service Outsourcing
    • Entering the Plateau
      • Strategic Document Outsourcing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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