Hype Cycle for Life Insurance, 2012



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Focusing on agents and customers is the top priority of life insurers in 2012. Balancing new tactics and technologies to support this goal, along with the ongoing needs for operational efficiency and compliance, will be imperative for survival.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Gamification
      • Big Data
      • Peer-to-Peer Insurance Business Models
      • Predictive Underwriting Solutions
      • Digitalization
      • Customer Experience Management
      • Case Management Solutions
      • eEG7 Standard
      • Grid Computing
      • Insurance Data Models
      • Microinsurance
      • Insurance Policy Administration/Management SaaS
      • Takaful Insurance
      • Agent Collaboration Tools
      • Customer Communications Management Solutions
      • Cloud Computing
      • E-Services
      • Electronic Document Generation and Delivery
      • Enterprise Actuarial Systems
      • Predictive Modeling Solutions
      • Pharmaceutical Databases
    • At the Peak
      • Social Media
      • Mobile Agent Applications
      • Advanced Fraud Detection and Analysis Technologies
      • Claims Management Solutions
      • Tele-underwriting Platforms
      • Business Analytics
      • Life Insurance Closed-Book BPO
    • Sliding Into the Trough
      • Enterprise Risk Management Applications
      • New-Business Application Service Providers
      • Business Process Management Suites
      • Distribution Management Solutions
      • Sales Force Automation
      • Product Configurators
      • Billing Applications
      • Electronic Underwriting Systems
      • ACORD XML Life, Annuity and Health
      • E-Apps for New Business
    • Climbing the Slope
      • ICM/Commission Technologies
      • Enterprise Content Management Suites
      • Web-Based Illustration Applications
      • Business Rule Engines
    • Entering the Plateau
      • E-Signatures
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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