Hype Cycle for Utility Industry IT and Business Processes, 2012



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Successful utilities are streamlining business processes and investing in IT, often resulting in a broader integrated suite or process integration plan. The diversity of IT products targeting the industry means decisions on risk versus results are more complex than ever.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Utility Organization Types
      • Technology Needs by Utility Domain
      • Nexus of Forces
      • Position Changes
    • The Priority Matrix
    • At the Peak
      • Big Data in Energy and Utilities
      • Social Media for Utilities
      • Business Process Management for Utilities
      • Emissions Position Management
    • Sliding Into the Trough
      • Asset Performance Management
      • Geospatial Mashups
      • MDM of Asset Data Solutions
      • SMS Interaction Channel
      • Transmission Outage Management
      • Utilities SaaS and Cloud
      • Active RFID for Utilities
      • Asset Investment Planning Tools
      • Transmission Design Tools
      • CIM-Driven Integration Standards
      • Business Process Outsourcing
      • Utility Governance, Risk and Compliance Management
      • Wholesale Market Operations
    • Climbing the Slope
      • Passive RFID for Utilities
      • Generation Scheduling
      • Load Forecasting
      • Meter Data Management
      • Distribution Design Tools
      • Outage Management Systems
      • Utility GIS
      • Electronic Bill Presentment and Payment
      • Transmission and Distribution Network Engineering Analysis Tools
    • Entering the Plateau
      • Energy Trading and Risk Management
      • Enterprise Asset Management
      • Mobile Handheld Devices for Utilities
      • Customer Relationship Management
      • COTS CIS/Billing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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