Hype Cycle for P&C Insurance, 2012



Not a Gartner Client?

Want more research like this?
Learn the benefits of becoming a Gartner client.

contact us online


The property and casualty insurance industry is facing constant and increased pressure for change, much of it driven by consumer and technology evolution. Improving operational efficiency, customer centricity and underwriting profitability is essential for survival.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Gamification
      • P&C Insurance App Stores
      • Big Data
      • Peer-to-Peer Insurance Business Models
      • Digitalization
      • Customer Experience Management
      • Aerial and Digital Imagery
      • Case Management Solutions
      • Agent Portal Solutions
      • Underwriting Workstation
      • eEG7 Standard
      • Grid Computing
      • Insurance Data Models
      • Microinsurance
      • Insurance Policy Administration/Management SaaS
      • Takaful Insurance
      • Agent Collaboration Tools
      • Customer Communications Management Solutions
      • Cloud Computing
      • P&C Insurance BPO
      • Electronic Document Generation and Delivery
      • Enterprise Actuarial Systems
      • Predictive Modeling Solutions
      • Geographic Information Systems
    • At the Peak
      • Social Media
      • Claims Analytics
      • Policy Management Modules
      • Advanced Fraud Detection and Analysis Technologies
      • Mobile Claims Applications
      • Business Analytics
    • Sliding Into the Trough
      • SEMCI Models
      • Web-Based Rating Engines
      • Enterprise Risk Management Applications
      • Telematics
      • Business Process Management Suites
      • Distribution Management Solutions
      • Sales Force Automation
      • E-Services
      • Product Configurators
      • Billing Applications
      • Claims Management Modules
    • Climbing the Slope
      • ICM/Commission Technologies
      • Enterprise Content Management Suites
      • ACORD XML for P&C/Surety
      • Business Rule Engines
    • Entering the Plateau
      • E-Signatures
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Free Research

Discover what 12,000 CIOs and Senior IT leaders already know.

Free Access





Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more