Hype Cycle for Retail Technologies, 2012



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Executing a seamless cross-channel shopping experience remains a critical priority for Tier 1 multichannel retailers. CIOs and IT leaders must diligently monitor customer requirements to balance the introduction of new technologies. This research features 43 technologies that should be on the radar.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • 3D Printing in Retail
      • Augmented Reality Applications
      • Data Visualization in Merchandising
      • Multichannel Merchandise Planning
    • At the Peak
      • E-Paper Signage
      • Multichannel Feedback Management
      • Real-Time Store-Monitoring Platform
      • Social Media Analytics for Retail
      • Multichannel Master Content Management for Retail
      • Social Coupons
      • Real-Time Customer Offer Engines
      • Mobile Coupons
      • Multichannel Loyalty
      • Biometrics for Time and Attendance
      • F-Commerce
    • Sliding Into the Trough
      • Retail Mobile Shopping (Nonpayments)
      • Web Experience Analytics
      • Retail Mobile Payments
      • Integrated Demand and Replenishment Planning
      • Store Location Analysis
      • Store Replenishment Optimization
      • Multichannel Order Fulfillment
      • Java-Based POS Software
      • Multichannel Order Management
      • Time and Labor Optimization
      • Multichannel Master Data Management for Retail
      • RFID (Item)
      • Contactless Payments
      • Customer-Centric Merchandising
      • In-Store Self-Service: Customer-Facing Applications
      • Microblogging for Retailers
      • Online Product Recommendation Engines
      • Retail Biometric Payments
      • Store Task Management
      • Retail Digital Signage
      • LCD-Based ESLs
    • Climbing the Slope
      • E-Coupons
      • Merchandise and Category Optimization
      • Unified Price, Promotion and Markdown Optimization
      • Mobile POS
    • Entering the Plateau
      • Self-Check-Out
      • Community Reviews
      • In-Store Applications: Employee-Facing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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