Hype Cycle for Communications Service Provider Operations, 2012



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Communications service providers must reduce costs and raise revenue by streamlining back offices, improving customer relations, supporting new business models and offering new solutions. This Hype Cycle will help CIOs and CTOs assess available technologies.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Audience
      • New This Year
      • Changes in Time to Plateau
    • The Priority Matrix
    • Off The Hype Cycle
    • On the Rise
      • OneAPI
      • Open-Source Telecom Operations Management Systems
      • OSS/BSS Customer Experience Management
      • Subscription Billing
      • Telecom Operations Management Systems as a Service
      • Network Virtualization
      • Multivector MDM Solutions
      • Cloud Services Brokerage
    • At the Peak
      • Cellular to Wi-Fi Authentication
      • Integration PaaS
      • Convergent Communications Advertising Platforms
      • Network Intelligence
      • Supplier and Partner Relationship Management
      • On-Device Monitoring
      • Media Discovery and Recommendation Engines
      • Real-Time Customer Offer Engines for CSPs
      • Application Stores
    • Sliding Into the Trough
      • Integrated Network and Enterprise Resource Management
      • Integrated Policy and Charging Control Solutions
      • Product and Service Catalog Management Software
      • Telecom Analytics
      • Mobile Subscriber Data Management
      • Master Data Management
      • Service-Oriented Architecture in OSS/BSS and SDP
      • Frameworx — an Evolution of NGOSS
      • Direct CSP Billing
      • Mobile Money Transfer
      • Next-Generation Service Delivery Platforms
      • Billing BPO for CSPs in Europe and Asia/Pacific
      • Content Management Platforms
      • Business Process Management Suites
    • Climbing the Slope
      • Mobile Advertising
      • Mobile DPI
      • Convergent Charging
      • IP Service Assurance
      • Electronic Bill Presentment and Payment for CSPs
      • Mobile Virtual Network Enablers
      • Billing BPO for CSPs in North America
      • Revenue Assurance
    • Entering the Plateau
      • Mobile Application Development Platforms
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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