Hype Cycle for IT Operations Management, 2012


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This Hype Cycle evaluates 39 technologies and processes used for IT operations management. Use this research to set expectations when investing in ITOM technology.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • IT Operations Gamification
      • Business Productivity Teams
      • IT Operations Analytics
      • DevOps
      • Social IT Management
      • IT Service Support Management Tools
      • Application Release Automation
      • Service Billing
    • At the Peak
      • IT Workload Automation Broker Tools
      • IT Financial Management Tools
      • Cloud Management Platforms
      • Capacity-Planning and Management Tools
      • IT Service Catalog Tools
      • IT Process Automation Tools
    • Sliding Into the Trough
      • Workspace Virtualization
      • COBIT
      • Application Performance Monitoring
      • IT Service Dependency Mapping
      • IT Service View CMDB
      • Real-Time Infrastructure
      • Business Service Management Tools
      • Network Configuration and Change Management Tools
      • Configuration Auditing
      • Server Provisioning and Configuration Management
      • ITIL
      • PC Application Streaming
      • IT Asset Management Tools
      • Hosted Virtual Desktops
      • IT Change Management Tools
      • Service-Level Reporting Tools
    • Climbing the Slope
      • PC Application Virtualization
      • IT Event Correlation and Analysis Tools
      • Mobile Device Management
      • Network Performance Monitoring Tools
    • Entering the Plateau
      • Client Management Tools
      • Infrastructure Monitoring
      • IT Service Desk Tools
      • Network Fault Monitoring Tools
      • Job-Scheduling Tools
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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