Hype Cycle for Software as a Service, 2012



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This Hype Cycle represents an aggregate of different software markets and will help organizations discern the relative maturity and progression of various software-as-a-service applications, with implications for a business model architecture and buying dynamics.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Definition of SaaS
    • The Priority Matrix
    • On the Rise
      • Cloud Security and Risk Standards
      • Insurance Policy Administration/Management SaaS
      • Cloud ERP for Large Enterprises
    • At the Peak
      • Campaign Management SaaS
      • Multienterprise Business Process Platform
      • Cloud ERP for Small or Midsize Businesses
      • Cloud BPM
      • Board of Directors Communications Systems
      • Cloud Email
      • Sales Performance Management SaaS
      • Enterprise File Sharing
      • SaaS-Related Professional Services
      • Data Quality Software as a Service
    • Sliding Into the Trough
      • Business Analytics SaaS
      • Cloud Synchronization
      • Customer Service Contact Center Software as a Service
      • MRM SaaS
      • Configure, Price, Quote Application Suites
      • HRMS (SaaS)
      • Database Software as a Service (dbSaaS)
      • Virtual Data Rooms
      • E-Commerce SaaS
    • Climbing the Slope
      • Financial Management Applications SaaS
      • Software-as-a-Service Supply Chain Execution
      • Sales Force Automation SaaS
    • Entering the Plateau
      • SaaS Procurement Applications
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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