Hype Cycle for Unified Communications and Collaboration, 2012

G00235029

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Summary

This Hype Cycle evaluates 37 unified communications and collaboration technologies. It shows how enterprises will deploy UC rather than stand-alone telephony, email, conferencing or other uncoordinated UC components. Collaboration applications and cloud UC will extend basic functionality.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • A Balanced Portfolio of UCC Technologies
      • Trends in the Characteristics of UCC
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Intercompany Multimodal UC
      • Web Real-Time Communications
      • Private Cloud Communications
      • No-Email Initiatives
      • 4K x 2K TV Displays
      • Context-Enriched Content
      • Hybrid Unified Communications and Collaboration
      • Open Source in UC Components
      • Presence Federation
      • Context Delivery Architecture
      • Ensemble Interactions
    • At the Peak
      • Expertise Location and Management
      • Transcoderless and Software-Based Videoconferencing Infrastructure
      • Context-Enriched Services
      • Mobile Collaboration Client
      • Cloud Collaboration Services
      • Communications-Enabled Business Processes
    • Sliding Into the Trough
      • Mobile Unified Communications
      • Cloud UC (UCaaS)
      • External Community Platforms
    • Climbing the Slope
      • Emergency/Mass Notification Services
      • Internal Community Platforms
      • Rich Presence
      • Video Telepresence
      • Web Customer Service Suites
      • Rich Media — Live Streaming
      • Unified Communications and Collaboration
      • Open-Source Software in IP Telephony
      • Open-Source Communications
      • Unified Communications
      • SIP Communications
      • Location Intelligence
      • Rich Media on Demand
    • Entering the Plateau
      • Mobile IM
      • Mobile Search
      • Location-Aware Applications
      • Location-Aware Technology
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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