The Implications of Gamification on IT Operations

G00235435

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Summary

IT service management change initiatives require significant effort to change people's behavior. Gamification provides an opportunity to engage individuals, and to modify and reinforce individual behavior, increasing the likelihood of project success.

Table of Contents

  • Introduction
  • Analysis
    • Differentiate Between Simple Contests and Gamification
    • Tie Gamification to ITSM Improvement Initiatives
    • Understand the Strategic Alternatives for Gamification in ITSM Models
  • Case Study
    • Social Use Cases for IT Personnel
    • Social Use Cases for Business Users
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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